Troy is a Technology Professional that has been involved in the IT World for Nearly 25 years. He started his journey as a Radioman in the U.S. Navy working with Data Processing, UGC-143a Teletypes and other New Technology within his rating. He has since developed skills in the areas of Helpdesk Administration, IT System Administration and Data Entry Analysis.
Working in mainly Call Centers for the last Decade, he has been a key and dependable figure for both Users and his upper Management Teams. He works well under pressure, maintaining deadlines consistent with the data.
During the start of the 2020 Covid-19 Pandemic, Troy was instrumental in developing a way for his company to provide users both access and convenience to a consistent working environment. This meant that the purpose of working on the means of telecommuting and maintaining the current working environment, to keep the company effective and working was placed in his hands to develop the front end to do so.
He made sure the images for those machines were up to the current Information Security policies set by his CIO. He collaborated with his current System Administrators to find out what means of secure access they would need. Then While doing so, committed to keeping this afloat through the pandemic until the present time.
Though most of this was accomplished by his team, which he oversaw to make sure that things went well, with not only the access, but the distribution of the equipment.
Not only did Troy, utilize those skills to distribute accessible hardware, he helped devise a better way to create support for the hardware of this organization. He was able to implement a fully on-premise, customizable and open source means for a Ticketing system, which previously this organization didn’t have access to. He helped implement, timeline and develop the forms, ticketing options and who in the organization they went to.
All of this and more was made possible by the creativity and troubleshooting he provides in all formats that he is met with. This means that if you give him a task, he can and will develop a way to achieve that task, as well as keep providing better ways, efficient ways to improve the task.
For our stories are not yet finished, and perhaps will never be
Piers Anthony
